The AI Context Hub for Hotels
Your Guests Remember Everything.
Now You Do Too.
One brain for what guests think, who they are, and how they interact. 95% automated. Always personal.
Book a Demo →
TrustYou Platform
Hi, I'd like to book a room for next weekend. I stayed with you last September.
⚡ Guest identified. CDP profile loaded. CXP sentiment: 4.2★
Welcome back, Anna! Same Deluxe Room? I'll reserve your window breakfast table too.
You remembered! Book it. 😊
Done! Confirmation sent. We also opened a heated rooftop pool!
"Check-in took 25 minutes. Breakfast queue was ridiculous."
⚡ CXP: Negative sentiment. Topics: check-in, breakfast. 4th complaint this week.
Response AI drafted. Acknowledges issues, mentions new kiosk + extended breakfast. Awaiting GM approval.
⚡ Summary AI: "Check-in speed" in 12% of reviews, up from 3%.
⚡ Segment "Wellness Lovers": 847 guests. 62% prefer WhatsApp.
Hi Sarah! Our rooftop spa opens Friday. As a wellness regular: 30% off first treatment.
Yes! April 5th. Hot stone massage?
Booked! April 5th, 3pm, 30% discount applied.
⚡ Campaign: 73% open rate. 89 bookings (€27,768).
Trusted by 100,000+ hotels. Loved by the industry.
4.5 ★★★★☆
G2 Reviews
4.6 ★★★★☆
Capterra Reviews
4.6 ★★★★☆
HotelTechReport — CXP
4.6 ★★★★☆
HotelTechReport — CDP
Trusted by leading hotel groups worldwide
Your Guest Data Is Scattered. TrustYou Unifies It.
7+ disconnected systems vs. one conversational brain.
Before TrustYou
Review Management
▪
ReviewPro
▪
Revinate
▪
TripAdvisor Mgmt
CRM / Email
▪
Salesforce
▪
Mailchimp
Chatbot
▪
HiJiffy
▪
Bookboost
BI / Analytics
▪
Tableau
▪
Excel exports
Guest Messaging
▪
WhatsApp Business
▪
No-reply emails
With TrustYou
★
Capture
Reviews & surveys from 100+ sites collected automatically
→
⚙
Analyze
Sentiment AI extracts topics, detects trends, benchmarks comp set
→
⚡
Respond
Response AI drafts replies in your voice. One-click approve.
👤
Unify
Guest data from PMS, reviews & conversations into one profile
→
🎯
Segment
Smart audiences based on behavior, sentiment & preferences
→
📨
Engage
Targeted campaigns on email & WhatsApp. Guest replies start AI conversations.
💬
Receive
Guest asks a question on web, WhatsApp, email or voice
→
🧠
Context
AI loads CDP profile + CXP sentiment. Knows who they are instantly.
→
✓
Resolve
Book, upsell, answer, hand over to human — all in one thread.
Every interaction feeds back — the system gets smarter
95%
AI Automated
780 min
Saved / Month
25%
Direct Booking ↑
See It in Action
The Platform That Knows Your Guest
Click a scenario to see CXP, CDP, and TrustAgent work together in real time.
Live Conversations
A
Returning Guest
Anna M. — WhatsApp
TrustAgent
C
Negative Review
Booking.com — 2★
CXP
D
Spa Upsell
Wellness Lovers
CDP
Intelligence Loop
↻
The Full Loop
Review → Profile → Booking
All Three
Returning Guest Check-in
WhatsApp · TrustAgent with CDP + CXP context
AM
Anna M.
Hi, I'd like to book a room for next weekend. I stayed with you last September.
⚡
System
Guest identified. CDP profile loaded. CXP sentiment: positive (4.2/5).
CDP: Profile Match
CXP: 4.2★
TY
TrustAgent
Welcome back, Anna! I can see you loved the Deluxe Room and breakfast. Same room type? I'll reserve your window table too.
Booking prepared
RoomDeluxe Double
Rate€189/night (loyalty)
Add-onBreakfast table reserved
AM
Anna M.
You remembered! Yes please, book it. 😊
TY
TrustAgent
Done! Confirmation sent. We've also opened a heated rooftop pool since your last visit. See you Saturday!
Negative Review Detected
Booking.com · CXP Response AI
MK
Marcus K. — 2★
"Check-in took 25 minutes. Breakfast queue was ridiculous. Won't come back at this price."
⚡
CXP Analysis
Sentiment: Negative. Topics: check-in wait, breakfast capacity. Trend: 4th complaint this week.
CXP: Trend Alert
CDP: Business
TY
Response AI
Dear Marcus, you're right — 25 minutes is not our standard. We've added a second check-in kiosk and extended breakfast. I'd welcome you back at a preferred rate.
Actions triggered
ResponseAwaiting GM approval
Ops alertFront desk notified
CDP tagrecovery-candidate
⚡
Summary AI
"Check-in speed" in 12% of reviews this week, up from 3%. Correlates with new PMS rollout.
Spa Upsell Campaign
CDP Segmentation → TrustAgent
⚡
CDP
"Wellness Lovers": spa history OR "spa/pool/relax" in reviews. 847 guests. 62% WhatsApp.
Segment
Size847
Avg spend€312
Repeat41%
TY
TrustAgent
Hi Sarah! Our rooftop spa opens Friday. As a wellness regular: 30% off first treatment. Want me to check availability?
SL
Sarah L.
Yes! April 5th. Hot stone massage?
TY
TrustAgent
Booked! April 5th, 3pm, 30% discount applied.
Campaign Live
Open rate73%
Conversions89 (€27,768)
The Conversational Loop
Review → Profile → Booking
JP
James P. — 4★
"Great hotel. Room noisy — street side. Would book again if quieter."
Step 1 — CXP
⚡
CDP
Prefers quiet room, loves breakfast. Segments: Noise-Sensitive, Breakfast Lovers.
Step 2 — CDP
TY
TrustAgent — 3 months later
Hi James! We reserved a courtyard-facing room. Same breakfast. Direct rate.
Step 3 — Agent
JP
James P.
How did you know? Booked! 😄
⚡
Loop Closed
Direct booking. €38 OTA saved. 5★ review. Loop continues.
Step 4 — Full Loop
CDP — Guest Profile
Anna Müller
Munich, DE · Gold Loyalty
3
Stays
€1,240
LTV
4.2★
Rating
Direct
Channel
CXP — Sentiment
Breakfast
92%
Room
78%
Staff
88%
Segments
Breakfast Lovers
Direct Booker
Returning
Gold
CDP — Guest Profile
Marcus König
Frankfurt, DE · Business
1
Stays
€289
LTV
2.0★
Rating
Booking
Channel
CXP — Sentiment
Check-in
-85%
Breakfast
-60%
Alerts
Check-in ↑12%
Recovery
Segment Overview
Wellness Lovers
847 guests · Dynamic
€312
Avg Spend
41%
Repeat
62%
WhatsApp
4.1★
Rating
Campaign
Open Rate
73%
Conv.
17%
Intelligence Timeline
CXP captures review
CDP adds quiet room pref
Agent sends email
Booking €38 saved
5★ loop continues
Products
CXP
CDP
Agent
One Guest View
Every Touchpoint Covered
Fragmented data hides what guests really need. Unify sentiment, behavior, and conversations. Never miss what matters.
Customer Experience Platform
What Guests Think
Reputation and feedback management. Monitor reviews, capture feedback, respond with AI.
- Response AI writes replies in seconds
- Summary AI surfaces hidden trends
- Talk-to-Data in natural language
- Competitive benchmarking
Customer Data Platform
Who They Are
Centralized customer data. Unify guest data, segment audiences, choose your channels.
- Single guest profile across all sources
- Smart segmentation & audiences
- Multi-channel marketing
- Keep Mailchimp, HubSpot, or Braze
Concierge
How They Interact
Conversations with every guest, every channel, every language, 24/7.
- AI-powered booking skill
- Upselling & review collection
- Web, WhatsApp, email, voice
- Human handover when needed
Standalone awesome. Connected mind-blowing.
The ROI of Remembering Your Guests
View customer stories →AI That Actually Ships
Not "AI-powered" labels. Real features you can use today.
Review replies in seconds, not hours
Response AI reads the review, understands sentiment and topics, then drafts a personalized reply in your brand voice.
- Matches your hotel's tone and language
- Addresses specific issues raised in the review
- Works across Booking.com, Google, TripAdvisor, 100+ sites
80%
faster review response time
What are guests really saying?
Summary AI distills thousands of reviews into actionable insights. Spot trends before they become problems.
- "Breakfast" positive in 92% of reviews this month
- "Check-in speed" complaints up 12%
- Competitive benchmarking by topic
1000s
reviews distilled into one insight
Ask your data anything. In plain language.
No dashboards. No SQL. Ask: "What did guests complain about at breakfast in Q4?" and get an answer.
- Natural language queries across all feedback
- Answers include review sources and trends
- Export to PDF or share with team
No
BI expertise required
The booking engine becomes a conversation
TrustAgent replaces the IBE with conversational booking. Any channel.
- Looks like an IBE but an agent does the booking
- Connected to CDP: knows the guest, offers loyalty rates
- 70% WhatsApp conversion (135% higher than web)
9%
of AI conversations lead to a booking
Built for Every Team
One platform, one vendor, one guest profile. ROI in 90 days.
Replace 3–5 fragmented vendors with a single platform that drives direct bookings, cuts OTA commissions, and gives you the unified guest picture you’ve been missing.
Explore the Full Platform →TrustYou — Executive Dashboard
€3.46M
Incremental Revenue
25%
Direct Booking ↑
3.5 FTE
Annual Savings
Revenue by Channel — Q1 2026
Direct
72%
Booking.com
18%
Expedia
7%
Other
3%
4.3★
Avg Review Score
95%
AI Automation
780 min
Saved / Month
25% more direct bookings with unified guest data and targeted campaigns.
One profile per guest from every source. Build smart audiences, run multi-channel campaigns on email and WhatsApp, and keep your existing tools.
Explore CDP →TrustYou — Audience Builder
Segment: Breakfast Lovers
2,340
Guests
41%
Repeat Rate
€287
Avg Spend
62%
WhatsApp
Campaign Performance
Open Rate
73%
CTR
31%
Conv.
17%
25%
Direct Booking ↑
1090%
WhatsApp vs Email
80% faster review responses. One dashboard for all 100+ review sites.
Response AI writes replies in your voice in seconds. Summary AI surfaces trends automatically. Ask your feedback data anything in plain English.
Explore CXP →TrustYou — Review Dashboard
84.95
Service Score
74.36
Cleanliness
61.23
Room Score
Response Performance
Response Rate
96%
Avg Time
2.1h
80%
Faster Replies
100+
Review Sites
55
NPS Score
780 minutes saved per month. 95% of guest questions answered by AI.
TrustAgent handles bookings, upsells, and support across web, WhatsApp, email, and voice. Human handover when needed, with full context preserved.
Explore TrustAgent →TrustYou — TrustAgent Analytics
95%
AI Automation
780 min
Saved / Month
87%
Guest Happy
Conversations by Channel
WhatsApp
52%
Web
31%
Email
12%
Voice
5%
9%
Conv → Booking
70%
WA Conv. Rate
Connect TrustYou to the tools you already use
Native integrations with 20+ platforms
View all integrations →
Oracle Cloud
Mews
Apaleo
Sihot
Protel
Ibelsa
RMS Cloud
Mailchimp
HubSpot
Braze
Twilio
Hotelkit
n8n
🏨
Guest data for CDP. Agent booking skill. Oracle, Mews, Apaleo, Sihot, Protel, and more.
↗
📨
Email and WhatsApp campaigns. Consent data. Mailchimp, HubSpot, Braze, Twilio.
↗
📄
Tickets from TrustAgent or CXP. Hotelkit, HotSos, custom via API.
↗
⚙️
n8n, CSV uploads, CDP and CXP APIs. Build custom integrations.
↗
See It Live
Type a review. Watch the platform react.
Write any guest feedback below — TrustYou processes it in real time across CXP, CDP, and TrustAgent.
Thread in #guest-feedback
Live
TrustYou
Platform
now
Connected to 3 products. Paste or type a guest review below — I’ll show you how CXP, CDP, and TrustAgent handle it.
CXP ready
CDP ready
Agent ready
TrustYou is processing…
Press Enter to send · Shift+Enter for new line
Guest Intelligence Board
Board
Timeline
Insights
Intake
0
Analyze
0
Act
0
Done
0
Submit a review to see the processing timeline.
Submit a few reviews to generate insights.
Everything Your Hotel Needs
🌐
TrustAgent
Agentic Website
Your static site becomes an AI layer with context-aware hyper-personalization. Every visitor gets a conversation, not a brochure.
💰
TrustAgent
AI Booking Engine
Replaces the IBE. Looks like a booking engine but an agent does the booking — on web, WhatsApp, or email.
🤖
TrustAgent
Connected to Other AIs
ChatGPT, Gemini, Claude can connect to your data and make bookings via MCP. Your hotel is everywhere AI lives.
⭐
CXP
Review Collection
Collect reviews via surveys and guest conversations. Review density in the age of AI — every stay generates feedback.
📈
CXP
Response AI
Respond to every review in seconds. AI drafts personalized replies in your brand voice across 100+ review sites.
💬
CXP
Talk to Your Data
No dashboards. No SQL. Ask any question about your feedback data in plain English and get answers with sources.
🔄
All Products
Learning Loop
Every conversation is tracked. Guest preferences feed back into your CDP. The system gets smarter with every interaction.
📊
CDP
Golden Guest Profiles
360° view of every guest — transactions, preferences, sentiment, consent. Browser plugin for front-desk staff.
🎯
CDP
Smart Campaigns
Build audiences from guest data. Send targeted multi-channel campaigns across email and WhatsApp. Measure ROI.
🤝
TrustAgent
Human Handover
Need a human? Seamlessly integrated. Full conversation context preserved in the handoff — guests never repeat themselves.
📱
Channel
WhatsApp
Book rooms, ask questions, get support. 70% of WhatsApp bookers convert — 135% higher than web. Just another channel.
✉️
Channel
Email
No-reply is dead. Guests reply to emails and chat with your TrustAgent. Every outbound message becomes a conversation.
🏨
TrustAgent
OTA Extranet
Handle OTA extranet requests automatically. Your agent manages Booking.com and Expedia inquiries 24/7.
📞
Coming Soon
Voice
Who picks up the phone 24/7? TrustAgent Voice — your AI call center agent of the future.
🧠
TrustAgent
Context Awareness
The agent knows if a guest is replying to a confirmation email or asking from room 202. Context is never lost.
Secure. Reliable. Enterprise Ready.
🔐
GDPR
Privacy by design
🇪🇺
EU Hosting
Private instances
🛡️
SOC 2 Type II
Immutable audit
⚡
99.9% Uptime
Always-on
🔌
SCIM / RBAC
Fine-grained perms
🤝
Dedicated KAM
Your success team