How it works

One conversation.
Connected architecture.
Everything remembered.

Three layers of guest memory, unified in one platform. Reviews, guest data and every conversation feed a single system, so the Agent answers like it remembers every guest, because it does.

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CXP · Memory of Experience CDP · Memory of the Customer TrustYou Agent · Memory of Conversations
The connected architecture
Channels · where guests talk
WhatsApp Web chat Email Voice OTA extranet
Memory of Conversations
TrustYou Agent
Combines guest knowledge with skills to automate conversations on every channel, 24/7.
CXP · Memory of Experience
Property knowledge
Reviews, surveys & sentiment → one verified score.
CDP · Memory of the Customer
Guest knowledge
Every source unified into the Golden Profile.
The memories, fused into one
Sources · operations & feedback
PMSCRSPOSReservationsReviewsSurveysLoyalty
↻ every conversation writes back to the Golden Profile
The three memories

How the platform remembers

Each memory captures a different layer of the guest, and the Agent acts on all three at once. Scroll to see each one work.

CXP

The Memory of Experience

01

Reviews, surveys and sentiment. TrustYou remembers how every guest felt, distils it into one verified score, then drafts the reply for you.

Booking.comGoogleTripadvisorSurveys
Explore CXP
Live example
CXP · Review dashboard
4.7
Grand Meridian Hotel
1,851 reviews · 80+ sources
▲ 0.3 vs comp set
Location4.8
Service4.7
Cleanliness4.5
Response AI · drafted
"Thank you, Anna! We're delighted the rooftop terrace made your stay. The team can't wait to welcome you back."
CDP

The Memory of the Customer

02

Every booking, channel and stay unified into one Golden Profile, so the platform can spot the right offer for each guest and act on it.

CXPPMSLoyaltyReservations
Explore the CDP
Live example
CDP · Golden Profile
Sarah M.
3 stays · loyalty gold
Golden Profile
Preferred roomDeluxe · high floor
PreferencesLate checkout · extra pillows
Sentiment (CXP)Loved rooftop terrace
ConsentEmail ✓ · WhatsApp ✓
Suggested campaign
Rooftop dinner upsell, matched to "loved rooftop terrace" · loyalty gold
Queued to Sarah via WhatsApp, personalised from her profile
TrustYou Agent

The Memory of Conversations

03

An always-on AI agent that acts on it all, answering every message across every channel, 24/7, and remembering every exchange.

WebWhatsAppEmailVoiceOTA
Meet the Agent
Live example
TrustYou Agent · WhatsApp
Recalled from Golden Profile
We're back in June, same room?
Booked: corner room 1204, high floor and extra pillows, just like your last stay. Confirmation on its way!
Any dinner ideas tonight?
You loved the rooftop terrace in May. Table for two at 8, near the window?
The engine

The Always-Reply Loop

04

The loop never stops. Every outbound, inbound and update feeds the Golden Profile at the centre, and the profile feeds the next message. The next interaction is already smarter.

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The flywheel
OUTBOUND
Agent initiates
CDP triggers personalized messages
INBOUND
Agent responds
Every message answered, 24/7
MEMORY
Agent remembers
Profile updates, next reply smarter
CDP
Golden
Profile
The structural win

One agent, built on a dual knowledge base

★

No competitor has both the guest data and the reviews layer underneath their agent. The Agent reads live from four knowledge sources at once, so every answer is grounded in your property's real knowledge.

Explore the platform
The knowledge base
CDP · Guest profiles
12,480 profiles · live
CXP · Reviews & sentiment
8.7K analysed · 80+ sources
Property knowledge
42 docs · policies, F&B, spa
Web & context
real-time
reads live↓
TrustYou Agent
Grounded in your data
0
CDP profiles
0
CXP reviews analysed
0
questions resolved
The guest journey

Your guests remember everything. Now you do, too.

One conversation follows the guest across every stage, and each touchpoint enriches the memory.

FIG 3.A · GUEST JOURNEY CYCLE [3.A.1] EXPLOREExplore

Guests browse, ask questions, compare. The TrustYou Agent answers instantly.

 [3.A.6] RETURNReturn

CDP segments guests by value. Targeted campaigns bring them back.

 [3.A.2] BOOKBook

Direct bookings handled conversationally. Profile created in CDP instantly.

 [3.A.3] PRE-STAYPre-stay

Proactive upsells and arrival prep. Breakfast, upgrades, transfers, surfaced before check-in.

 [3.A.5] POST-STAYPost-stay

Reviews collected automatically. AI drafts responses. Feedback flows into CXP.

 [3.A.4] STAYStay

In-stay requests via WhatsApp, web, SMS. Every interaction updates the profile.
Hospitality's new memory

Hospitality's new memory starts here.

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TrustYou Agent · demo
What do guests say about breakfast? Can I get a late checkout? How does the CDP update?