About TrustYou

Built for
hospitality.
Trusted for
17 years.

We're an AI-first hospitality platform — helping hotels know their guests, drive revenue, and deliver exceptional experiences since 2008.

TrustYou team
100+
Team members
across the globe
Our Mission

Making every
hotel stay
unforgettable.

TrustYou is an AI-first, global hospitality platform. With a multicultural team of over a hundred people and a passion for innovation, we're on a mission to help hotels grow by achieving customer excellence. Our culture is shaped by every person who works here.

Join our team →
Open feedback culture
Every team member has a unique voice that contributes to our clients' success.
Test, learn, improve
We iterate continuously, turning data into decisions and experiments into excellence.
Customer excellence
Happy customers are the foundation of every business success — ours and our clients'.
100+
Team members
20+
Nationalities
4
Global offices
Our Journey

From startup to
hospitality's AI platform.

2008
Founded in Munich
A simple idea: what if hotels actually knew what guests were saying — and could do something about it?
2011
Reviews meet surveys
First to combine web-wide review aggregation with direct guest survey data in a single platform.
2016
Going global
Trusted in 100+ countries. 1 million+ accommodations worldwide rely on TrustYou insights.
2021
The data platform era
Launched the industry's first native Customer Data Platform — turning guest data into direct booking revenue.
2024
AI-first hospitality
AI Agents, intelligent automation, real-time personalization — hospitality's #1 AI platform.
Benjamin Jost, Co-Founder & CEO
Through the eyes of our founder

"15 years ago, I had a crazy idea: what if hotels actually knew what guests were saying about them — and could do something about it? Hotels deserve better. So we built a way to collect, analyse, and turn feedback into real, actionable insights. Today, that idea runs in 100 countries."

Benjamin Jost
Co-Founder & Chief Executive Officer
By the numbers

The scale of
our impact.

Seventeen years of data, relationships, and results — across the full spectrum of global hospitality.

17+
Years in hospitality
Pioneering guest feedback since 2008
1M+
Accommodations worldwide
Public & private customer data aggregated
100K+
Partner properties
Trusting our services globally
100+
Countries
From boutique hotels to global chains
The Team

The people behind
the platform.

Benjamin Jost
Benjamin Jost
Co-Founder & Chief Executive Officer
Steven Dow
Steven Dow
Chief Revenue Officer
Dr. Nikolai Visnjic
Dr. Nikolai Visnjic
Chief Financial Officer
Roland Guelle
Roland Guelle
Chief Technical Officer
Advisory Board

The advisors
behind the vision.

Floor Bleeker
Floor Bleeker
Founder, In2 Consulting · Former Group CTO, Accor
Lennert de Jong
Lennert de Jong
CEO, Another Star · Former CCO, citizenM
TrustYou team TrustYou team TrustYou team
Hospitality's New Memory

See TrustYou in action.

Join 100,000+ hotel partners who trust TrustYou to know their guests, grow their revenue, and deliver exceptional experiences.

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