Hotels tell us their front desk drowns in routine inquiries while real bookings slip to OTAs. TrustYou Agent answers guest questions 24/7 in every language, books and upsells in the chat, and hands the rest to your team with full guest context. So your front office gets back to the guests in front of them.
%201.png){kind=logo}
%201.png)
WhatsApp inquiries, web chats, last-minute booking questions. One night auditor can't answer them all. By morning, half are stale and a few have already booked an OTA instead.
Your front office is choosing between guests in front of them and guests messaging in. Upsell opportunities slip. Simple FAQs eat the same energy as real reservations.
You can hire for two languages, maybe three. Your guests speak fifteen. Translation tools help, but tone gets lost and response time stretches.
TrustYou Agent is conversational intelligence built for hotel operations, not a generic chatbot. It runs on web, WhatsApp, and email, draws on CDP profiles and CXP sentiment for full guest context, and hands the right conversations to your team at the right moment. So your team works on what only humans can do.
TrustYou Agent answers guest questions on web chat, WhatsApp, email, and OTA extranet messaging, all from one connected system. Because it sits on top of CDP profiles and CXP sentiment, it recognizes returning guests, remembers their preferences, and tailors the reply ("Hi Anna, welcome back, same room type and parking?"). 95% of questions get answered without human escalation. The night shift, the weekend, the language you don't staff for, all covered without adding headcount.
See the full conversation engine →TrustYou Agent is a skills-based AI system, not a scripted bot. The booking skill turns FAQs into reservation-ready leads. The upselling skill recognizes when a guest is open to a room upgrade, late checkout, or breakfast add-on and presents it conversationally. The human handover skill escalates anything sensitive to your team with the full conversation, guest profile, and recommended next step attached. Operations teams cut manual workload on-stay by up to 70% and lift pre-stay upsell revenue by up to 30%.
Explore TrustYou Agent skills →The AI is only as good as what it knows about the guest. CXP feeds it sentiment, CDP gives it the full guest history, and Meta-Review converts demand at the OTA moment, before the guest ever sends a message.
CXP feeds review and survey sentiment into every TrustYou Agent conversation. When a guest with a flagged service issue messages, the AI knows. It softens the tone, prioritizes the handover, and gives your team the recovery angle.
CDP gives TrustYou Agent the unified guest profile: stay history, preferences, channel of choice, language, OTA or direct. The agent stops sounding like a chatbot and starts sounding like the front desk that's seen this guest five times before.
Operations and Front Office leaders own response time, FTE cost, and the revenue that walks in (and out) on every shift. These are the benchmarks teams use to justify TrustYou Agent and prove it after launch.
Or 4pm. Or in any language you don't staff for.
Book 30 minutes with a TrustYou Operations specialist. We'll map your current after-hours and peak-hour message volume, show you exactly which conversations TrustYou Agent would take on first, and quote the FTE math against your property count.
