Pricing and Plans

Four products. Priced per property.

Take the products you need — they work better together. And the TrustYou Agent only charges you when it actually delivers.

Book a demo See the plans ↓

Empowering 100K+ hospitality businesses.

B&B Hotels Dalata Motel One First Hotels Leonardo Hotels Mandarin Oriental Meininger Pan Pacific Rosewood Taj Hotels Thon Hotels Valamar
Customer Experience Platform

CXP

Turn reviews and surveys into action — from a centralized inbox to unlimited AI-generated responses. Three tiers, so you only pay for the depth you use.

from €75 per property / month, billed annually

Lite

€75 per property / month
  • Centralized inbox for all guest reviews
  • Sentiment AI for feedback trends
  • Competitor benchmarking
  • Keyword search insight
  • Analytics dashboard
  • Reporting tools
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Most Popular

Essential

€130 per property / month
  • Everything in Lite, plus:
  • Scheduled reports
  • 1 Survey module (pre-, during- or post-stay)
  • Share surveys on public platforms
  • Marketing widgets
  • Multi-language support
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Professional

€180 per property / month
  • Everything in Essential, plus:
  • Unlimited survey modules
  • Response AI — unlimited AI-generated review responses
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Customer Data Platform

CDP

Unify PMS, OTA, booking and review data into one guest profile, then segment and activate it to drive direct bookings. One plan — no tiers to decode.

from €350 per property / month, billed annually
One plan · everything included

What you get

  • Multi-source data aggregation
  • Unified guest profiles
  • Data & merge dashboard
  • Consent management
  • Audience insights
  • Unlimited audience segmentation
  • Marketing connectivity & automation
  • And many more…
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TrustYou Agent

TrustYou Agent

Pay for outcomes, not software. Start with the full agent, then only pay when it delivers — a successful booking, or a successfully handled call.

from €100 per property / month, billed annually

+ €1,500 one-time setup per property

Start here

Base Agent

€100 per property / month
  • Web Chat
  • Public Knowledge Skill
  • CXP Reviews Skill
  • Booking Link Skill
  • Human Handover / Create Ticket — free
  • Personalise via CDP Connect — free
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Then only pay for outcomes

Booking & Upsell Skill

2% of each successful booking
  • Answer any question on every channel
  • Personalize every guest experience
  • No booking, no charge

Requires the Base Agent.

Voice Coming Soon

€1 per successful call
  • We become your AI call center
  • Available 24/7, in all languages
  • Never charged when we hand over to a human

Requires the Base Agent.

Add a channel
WhatsApp · Email · Booking.com Extranet — go beyond web chat, wherever guests message.
€50 per channel / property / month
Meta Review · For Travel Platforms

Meta Review

Aggregated, structured review data delivered by API. Priced on call volume and depth of data, so it scales with how much you actually use.

pricing Price on request by API call volume and data depth
Pay per call & depth of data

Meta Review API

  • Structured review content for 1.7M+ properties
  • Review summaries
  • Good to Know
  • Rankings
  • Traveler types
  • And more…
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TrustYou — Hospitality's Memory

Not sure which plan fits?

Let's work it out together.

Tell us your property mix and which products you need. We'll show you what it costs and how the pieces work together.

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