AI-Powered Reputation Management

What guests think. Across every review.

Monitor, respond to, and analyze guest feedback across 80+ platforms - with AI that turns sentiment into action.

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TrustYou CXP Review Inbox
B&B Hotels Dalata Motel One First Hotels Leonardo Hotels Mandarin Oriental Meininger Pan Pacific Rosewood Taj Hotels Thon Hotels Valamar
Customer Experience Platform

Everything your team needs to turn feedback into action

Ask TrustYou
ResponseAI
SentimentAI
Benchmarking
Customer Experience Platform

Every review. Every insight.
One platform.

Every review, one inbox
CXP · Inbox

Every review, one inbox

See every review from Google, Booking.com, TripAdvisor, and 80+ sources in one place — alongside your TrustYou survey responses. Filter by property, sentiment, language, or source to find what needs attention. Respond without switching tabs.

Reply to every review in seconds
CXP · ResponseAI

Reply to every review in seconds

ResponseAI writes personalized, on-brand replies across 23 languages — ready to send in one click. Set your tone, length, and signature once, then train AI Guides to handle recurring topics. Your team reviews and edits before publishing.

See what guests really think, fast
CXP · SummaryAI · Professional plan

See what guests really think, fast

SummaryAI reads the reviews so your team doesn't have to. Get on-demand summaries in the Inbox and a shared weekly recap every Tuesday, each grouped into pain points, praise, and standout mentions. Clear priorities, no spreadsheets.

Ask your guest data anything
CXP · Ask TrustYou

Ask your guest data anything

Get answers from guest feedback in seconds. Ask in plain language by property, date range, topic, or comp set. CXP replies instantly with charts and breakdowns — no analyst needed.

How it works

Up and running
in days, not months.

01

Connect your platforms

Link Google, TripAdvisor, Booking.com and 80+ review channels in minutes. No custom integration work required.

02

Monitor every mention

All reviews flow into one inbox — scored, flagged, and sorted automatically. Spot problems the moment they appear.

03

Respond and improve

AI-drafted replies go out in your brand voice. Insights surface what to fix before it shows up in your scores.

Proven results

The numbers
behind the
sentiment.

Real results from hotels using CXP to monitor, respond, and act on what guests really think.

200+
Review platforms connected
Google, TripAdvisor, Booking.com + more
80%
Faster response time
Save up to 25 hours per month
20,000+
Hotels trust CXP
Across independent & group properties
79%
Outperform competitors
Hotels on CXP vs. their direct comp set
2B+
API calls per month
Trusted by Bing, Google, TUI & more
Customer Stories

What CXP looks like in practice.

Mandarin Oriental
Increased review response rate from 40% to 83% with Response AI
Read case study
Servigroup
Guest reviews up 90%. Overall performance score climbed to 90 out of 100.
Read case study
NH Hotel Group
10% increase in organic revenue after activating TrustScores and Meta-Reviews on nh-hotels.com
Read case study
See all case studies
Capabilities

The complete CXP toolkit

Customer Experience Platform
Review Collection
Collect reviews via surveys and guest conversations. Every stay generates feedback.
Response AI
Respond to every review in seconds. AI drafts personalised replies in your brand voice.
Ask TrustYou
Ask in any language and get an answer in the same language — no dashboards, no SQL, just plain-language questions.
Inbox
All guest reviews in one view. AI summarises and surfaces what needs attention first.
Benchmarking
Compare your property against direct competitors and your brand against other brands — across every score category.
Alerts
Get notified when scores drop or negative reviews spike — across survey responses and online review channels.
SentimentAI
Understand exactly what guests feel — at topic, property, and portfolio level — updated in real time.
SummaryAI
AI-generated weekly recaps and on-demand summaries that surface pain points, praise, and standout mentions.
Dashboards & Reporting
Pre-built BI dashboards and scheduled reports to track performance across properties, brands, and portfolios.
Reputation Marketing
Add review widgets and full-text guest reviews to your website for better conversion and stronger AI readability.
Organization Setup
Self-service organisation management — make live changes to portfolios, brands, regions, managers, and competitors.
Surveys
Cover the entire guest journey — pre-, during, and post-stay — with powerful, customisable surveys.
Conversational AI Soon
A survey agent that captures feedback via natural conversations — increasing feedback conversion rates.
Integrations

Reviews, bookings & PMS.
All connected.

CXP connects directly to 80+ review sites, booking channels and leading property management systems — pulling in every score, mention and guest stay automatically.

Enterprise readiness

Secure.
Reliable.
Enterprise ready.

Built for the scale, security, and compliance demands of global hotel groups.

  • GDPR Privacy by design
  • EU Hosting Private instances
  • 99.9% Uptime Always-on infrastructure
  • SCIM / RBAC Fine-grained permissions
  • Dedicated KAM Your success team
  • SSO / SAML Enterprise authentication
Certified GDPR Compliant EU Data Residency
CXP — Know what guests think

Your reputation, fully visible.

Now act on it.

Join 100,000+ businesses in 165 countries using TrustYou to understand, respond to, and act on what guests really think.

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