TrustYou Agent — Automate Every Guest Conversation, 24/7

8+ languages

24/7 always on

Outcome-Based Pricing

You only pay when
the agent delivers.

No seat licenses, no usage meters. Get the full agent for a low base fee — then pay a small share only when it produces a real outcome: a confirmed booking.

Start Cheap

€100 / month

The full Base Agent — web chat, knowledge, reviews, booking links, human handover, and CDP personalization included.

Pay per Booking Coming soon

2% of each successful booking

With the Booking & Upsell Skill, the agent answers any question on every channel and personalizes the experience. No booking, no charge.

See full TrustYou Agent pricing

TrustYou Agent

One core agent.
Extended through skills.

AI Booking Engine · Coming soon

Your best booking channel never sleeps

Soon, the Agent will guide guests from question to direct booking in one conversation, skipping the OTA commission.

Explore the AI Booking Engine

TrustYou Agent answering an in-stay guest request on WhatsApp

TrustYou Agent · In-Stay

A digital concierge for every guest

Room service, housekeeping, spa bookings, local tips — the Agent answers instantly and routes requests to the right department. Coming soon: in-stay conversations will feed back into the guest profile in CDP.

See in-stay automation

TrustYou Agent · Context Awareness

It knows who's asking

The Agent knows if a guest is replying to a confirmation or asking from room 202. Every answer draws on the guest's profile, bookings, and conversation history — so "that" and "an hour later" just work.

See context awareness

TrustYou Agent escalating a billing complaint to the front office with full guest context attached

TrustYou Agent · Human Handover

Human when it matters

The Agent knows its limits. Sensitive or complex conversations hand over to your team seamlessly — with full context and the guest profile attached. No guest ever repeats themselves.

See how handover works

How It Works

Live on your channels
in days, not months.

01

Train on your data

The Agent learns from your website, PDFs, and property knowledge — plus CXP feedback and CDP guest profiles.

02

Deploy on every channel

Web chat, WhatsApp, SMS and email. One agent, one memory, in your guests' language.

03

Automate & hand over

Add skills as they launch, with booking and upsell skills coming soon. Centralized control and seamless team handover.

Proven Results

The ROI of
never missing
a message.

Real results from hotels automating guest conversations with the TrustYou Agent.

8+

Languages

With an automatic welcome message in each

25h

Saved per month

Staff time freed from repetitive requests

24/7

Always on

Nights, weekends, holidays

Hiamo AG

"The new TrustYou Agent is revolutionizing the way how hospitality is communicating with guests to boost direct bookings, lower operations and train the staff. Exciting times ahead!"

CEO, Hiamo AG Board of Directors, German Hotel Association

Capabilities

One agent. Every skill. Every channel.

Skills

AI Booking Engine Coming soon

Replaces the IBE. Looks like a booking engine but an agent handles the conversation.

Human Handover

Seamless handoff to staff with full conversation context preserved.

Context Awareness

The agent knows if a guest is replying to a confirmation or asking from room 202.

Connected to Other AIs Coming soon

ChatGPT, Gemini, Claude can connect to your data via MCP.

Upsell Skill Soon

AI suggests upgrades, spa packages, and dining based on guest profile and context.

Check-in Skill Coming soon

Guests check in via chat — ID verification, room assignment, key delivery.

Channels

Web Plugin

Embed the TrustYou Agent on any page. A lightweight widget that works on any website.

Full TrustYou Agent conversations on the world's most popular messaging app.

Email

AI reads, understands, and replies to guest emails — no more no-reply addresses.

SMS

Text-based AI conversations for markets where SMS is the primary channel.

OTA Extranet

AI handles guest messages directly inside Booking.com and Expedia extranets.

Enterprise Readiness

Secure.
Reliable.
Enterprise ready.

Built for the scale, security, and compliance demands of global hotel groups.

GDPR Privacy by design
EU Hosting Private instances
99.9% Uptime Always-on infrastructure
SCIM / RBAC Fine-grained permissions
Dedicated KAM Your success team
SSO / SAML Enterprise authentication

Certified GDPR Compliant EU Data Residency

TrustYou Agent — Automate Every Conversation

Your guests are asking.

Always be answering.

Join 20,000+ businesses in 165 countries using TrustYou to automate guest conversations and grow direct revenue.

Book a demo

Every channel. Every language. Every question answered.

You only pay whenthe agent delivers.

One core agent.Extended through skills.