Guests book the moment they ask, so revenue doesn't drift to OTAs overnight. TrustYou Agent answers on WhatsApp, web, and email around the clock, staffed or not.
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WhatsApp inquiries, web chats, last-minute booking questions. One night auditor can't answer them all. By morning, half are stale and a few have already booked an OTA instead.
Your front office is choosing between guests in front of them and guests messaging in. Upsell opportunities slip. Simple FAQs eat the same energy as real reservations.
You can hire for two languages, maybe three. Your guests speak fifteen. Translation tools help, but tone gets lost and response time stretches.
TrustYou Agent is conversational intelligence built for hotel operations, not a generic chatbot. It runs on web, WhatsApp, and email, draws on CDP profiles and CXP sentiment for full guest context, and hands the right conversations to your team at the right moment. So your team works on what only humans can do.
TrustYou Agent answers guest questions on web chat, WhatsApp, email, and OTA extranet messaging, all from one connected system. Because it sits on top of CDP profiles and CXP sentiment, it recognizes returning guests, remembers their preferences, and tailors the reply ("Hi Anna, welcome back, same room type and parking?"). 95% of questions get answered without human escalation. The night shift, the weekend, the language you don't staff for, all covered without adding headcount.
See the full conversation engine →TrustYou Agent is a skills-based AI system, not a scripted bot. The booking skill turns FAQs into reservation-ready leads. The upselling skill recognizes when a guest is open to a room upgrade, late checkout, or breakfast add-on and presents it conversationally. The human handover skill escalates anything sensitive to your team with the full conversation, guest profile, and recommended next step attached. Operations teams cut manual workload on-stay by up to 70% and lift pre-stay upsell revenue by up to 30%.
Explore TrustYou Agent skills →Guests get a useful reply within seconds at 2am or 2pm, in the language they wrote in.
With TrustYou Agent
Room requests, upgrades and late checkout are confirmed inside the conversation, not handed to a queue.
With TrustYou Agent
Anything sensitive reaches your team with the full thread attached, so nobody starts from zero.
With TrustYou Agent
Past stays and preferences are already in the conversation, so returning guests never repeat themselves.
With CDP
TrustYou Agent connects across web chat, WhatsApp, email and OTA messaging, so guests reach one system everywhere.
Guests reach out on any channel, in their own language, and get an answer right away.
Anything sensitive or unresolved reaches your team with the full conversation attached, no repeating for the guest.
The AI is only as good as what it knows about the guest. CXP feeds it sentiment, CDP gives it the full guest history, and Meta-Review converts demand at the OTA moment, before the guest ever sends a message.
CXP feeds review and survey sentiment into every TrustYou Agent conversation. When a guest with a flagged service issue messages, the AI knows. It softens the tone, prioritizes the handover, and gives your team the recovery angle.
CDP gives TrustYou Agent the unified guest profile: stay history, preferences, channel of choice, language, OTA or direct. The agent stops sounding like a chatbot and starts sounding like the front desk that's seen this guest five times before.
Operations and Front Office leaders own response time, FTE cost, and the revenue that walks in (and out) on every shift. These are the benchmarks teams use to justify TrustYou Agent and prove it after launch.
At 11pm. At 4pm. In any language.
See TrustYou Agent take on your after-hours and peak-hour conversations.
