Know your guests better every week.
Practical thinking on reputation, guest data, and AI, written for the people who actually run hotels.
5 Proven Strategies to Increase Your Hotel Review Score
Check these five strategies backed by research and best practices from other hotels for some inspiration on how to increase your hotel’s review score.
Most Common Guest Complaints and How to Handle Them
The more prepared you & your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation.
What Your Guests Are Saying About Hotel Cleanliness
Is hotel cleanliness still a primary concern for travelers after three pandemic years? Here are a few strategies to help hoteliers keep cleanliness ...
How Net Promoter Score Can Drive Growth and Loyalty for Your Hotel
In the last years, staying ahead of the competition while providing an exceptional guest experience has become increasingly difficult. Here’s how the ...
Bleisure Travel for Hotels and Destinations: 17 Expert Tips to Keep Your Guests Coming Back
Increase bookings and revenue by embracing the booming bleisure travel trend for hotels and destinations! Our expert tips help you cater to travelers ...
How Review Content Can Increase Conversion on Your Booking Platform
It has become increasingly difficult to attract website visits that ultimately convert into bookings. Here’s how verified review summaries can help ...
The Data You Store Can Break Your Guest Experience: Here’s a Quick Guide on How to Keep Information Safe
By making your data a priority, you are putting integrity, transparency, and trust at the core of your organization and guest experience. Here’s a ...
How Google Hotel Reviews Impact Your Hotel
Google has been one of the top hotel review sources over the past several years, along with Booking.com. Therefore, there is always a lot of buzz ...
What Your Hotel Guests Are Saying About Breakfast
Breakfast is, once again in 2021, the most important meal of the day – and even more so during the pandemic, for that matter. TrustYou semantic ...
TrustYou Mobile App – A Complete Revamp of the Interface and User Experience
The goal of this project was to launch a complete new version of TrustYou’s mobile app to provide users with an overall better experience, by ...
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See what TrustYou surfaces about your properties, using your own reviews and your own comp set.