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TrustYou Agent · Automate Every Conversation

Every channel. Every language. Every question answered.

The always-on TrustYou Agent handles guest conversations 24/7 across web, WhatsApp, SMS, email, voice, and OTA extranets — booking rooms, selling upsells, and handing over to your team when it matters.

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TrustYou Agent · WhatsApp
Hi! Do you have a room for two next weekend?
TrustYou Agent
Yes! A Deluxe Double is available Fri–Sun at €214/night. It has the balcony views guests rave about. Shall I add breakfast for €18?
Yes, with breakfast please. And is late checkout possible?
TrustYou Agent
Done — breakfast added, and late checkout until 2pm is confirmed for Gold members like you, Ms. Chen. Your booking summary is on its way. ✓
Direct booking Upsell added CDP profile updated €446 booked
B&B Hotels Dalata Motel One First Hotels Leonardo Hotels Mandarin Oriental Meininger Pan Pacific Rosewood Taj Hotels Thon Hotels Valamar
95% automation rate
4x increase bookings
100+ languages
24/7 always on
Outcome-Based Pricing

You only pay when
the agent delivers.

No seat licenses, no usage meters. Get the full agent for a low base fee — then pay a small share only when it produces a real outcome: a confirmed booking or a call it resolved on its own.

Start Cheap
€100 / month

The full Base Agent — web chat, knowledge, reviews, booking links, human handover, and CDP personalization included.

Pay per Booking
2% of each successful booking

With the Booking & Upsell Skill, the agent answers any question on every channel and personalizes the experience. No booking, no charge.

Pay per Call
€1 / successful call

Voice makes the agent your AI call center — 24/7, in all languages. You are charged only for calls it resolves without handing over to a human.

See full TrustYou Agent pricing
TrustYou Agent

One core agent.
Extended through skills.

AI Booking Engine · Website chat
Anything with a sea view for our anniversary?
TrustYou Agent
Congratulations! The Panorama Suite has the best sea view — previous couples rated it 9.6/10. For your dates it's €289/night, and I can add a champagne welcome for €25.
Pre-filled booking link Upsell prompt
TrustYou Agent · AI Booking Engine

Your best booking channel never sleeps

Replaces the IBE: it looks like a booking engine, but the Agent handles the conversation. It answers pre-stay questions instantly and guides guests to book — trained on guest feedback, so it recommends what previous guests actually loved. Direct bookings that skip the OTA commission.

Explore the AI Booking Engine
TrustYou Agent · Voice · Live call
00:47
"Bonsoir, avez-vous une chambre pour deux ce week-end?"
TrustYou Agent · speaking French
"Bonsoir! Oui — une chambre double avec balcon est disponible à 189€ la nuit. Je vous la réserve?"
✓ Call resolved · no handover 24/7 · All languages
TrustYou Agent · Voice Coming Soon

Your AI call center

Voice answers your phone 24/7, in every language — availability, bookings, requests, all resolved in natural conversation. When a caller needs a human, it hands over to your team. And you only pay €1 per call it resolves on its own — handovers are free.

See Voice pricing
TrustYou Agent · In-stay · WhatsApp
Can we get two more towels and book the spa for 4pm?
TrustYou Agent
Of course! Housekeeping is on the way with towels, and your couples massage is confirmed for 4pm. Anything else — dinner reservation perhaps?
→ Housekeeping ticket → Spa booking
TrustYou Agent · In-Stay

A digital concierge for every guest

Room service, housekeeping, spa bookings, local tips — the Agent answers instantly and routes requests to the right department. Every interaction updates the guest profile in CDP.

See in-stay automation
Context Awareness Room 202 · In-stay
Can I get that an hour later?
TrustYou Agent
Of course, Ms. Chen — your spa appointment is moved from 4pm to 5pm. Your dinner reservation at 7:30pm is unaffected.
What the Agent knows
Guest in room 202 · replying to spa confirmation · Gold member · dinner booked 7:30pm
TrustYou Agent · Context Awareness

It knows who's asking

The Agent knows if a guest is replying to a confirmation or asking from room 202. Every answer draws on the guest's profile, bookings, and conversation history — so "that" and "an hour later" just work.

See context awareness
Human handover Escalated
I have a billing complaint about my last stay.
TrustYou Agent
I'm sorry to hear that — I'm connecting you with our front office team right now, with your booking details and conversation attached.
Context for staff
Sarah Chen · Gold · 4th stay · Invoice #48211 · sentiment: frustrated · suggested resolution: minibar charge refund
TrustYou Agent · Human Handover

Human when it matters

The Agent knows its limits. Sensitive or complex conversations hand over to your team seamlessly — with full context, guest profile, and a suggested resolution attached. No guest ever repeats themselves.

See how handover works
How It Works

Live on your channels
in days, not months.

01

Train on your data

The Agent learns from your website, PDFs, and property knowledge — plus CXP feedback and CDP guest profiles.

02

Deploy on every channel

Web chat, WhatsApp, SMS, email, voice, and OTA extranets — one agent, one memory, every language your guests speak.

03

Automate & hand over

Add skills for bookings, upsells, and issue handling. Centralized control, high-volume automation, seamless team handover.

Proven Results

The ROI of
never missing
a message.

Real results from hotels automating guest conversations with the TrustYou Agent.

95%
Automation rate
Of inbound guest conversations
4x
Increase in direct bookings
Via conversational booking & upsells
100+
Languages
Instant, on-brand, context-aware
25h
Saved per month
Staff time freed from repetitive requests
<1s
Response time
24/7 — nights, weekends, holidays
Hiamo AG

"The new TrustYou Agent is revolutionizing the way how hospitality is communicating with guests to boost direct bookings, lower operations and train the staff. Exciting times ahead!"

CEO, Hiamo AG Board of Directors, German Hotel Association
Capabilities

One agent. Every skill. Every channel.

Skills
AI Booking Engine
Replaces the IBE. Looks like a booking engine but an agent handles the conversation.
Human Handover
Seamless handoff to staff with full conversation context preserved.
Context Awareness
The agent knows if a guest is replying to a confirmation or asking from room 202.
Connected to Other AIs
ChatGPT, Gemini, Claude can connect to your data and make bookings via MCP.
Feedback Collection
Collects during-stay and post-stay feedback conversationally. Flows into CXP for sentiment analysis and response drafting.
Upsell Skill Soon
AI suggests upgrades, spa packages, and dining based on guest profile and context.
Check-in Skill Soon
Guests check in via chat — ID verification, room assignment, key delivery.
Loyalty Sign Up Skill Soon
AI enrolls guests in your loyalty programme mid-conversation, with instant confirmation.
Channels
Agentic Website
Your static site becomes an AI layer with context-aware hyper-personalisation.
Web Plugin
Embed the TrustYou Agent on any page. A lightweight widget that works on any website.
WhatsApp
Full TrustYou Agent conversations on the world's most popular messaging app.
Email
AI reads, understands, and replies to guest emails — no more no-reply addresses.
SMS
Text-based AI conversations for markets where SMS is the primary channel.
OTA Extranet
AI handles guest messages directly inside Booking.com and Expedia extranets.
Voice Soon
Natural spoken conversations, available across channels. Guests speak; the agent listens, understands, and responds in real time.
Enterprise Readiness

Secure.
Reliable.
Enterprise ready.

Built for the scale, security, and compliance demands of global hotel groups.

  • GDPR Privacy by design
  • EU Hosting Private instances
  • 99.9% Uptime Always-on infrastructure
  • SCIM / RBAC Fine-grained permissions
  • Dedicated KAM Your success team
  • SSO / SAML Enterprise authentication
Certified GDPR Compliant EU Data Residency
TrustYou Agent — Automate Every Conversation

Your guests are asking.

Always be answering.

Join 20,000+ businesses in 165 countries using TrustYou to automate guest conversations and grow direct revenue.

Book a demo