Showing 37 articles in Insights
Clear filters5 Examples of Hotel Managers Responding to Reviews Like Stars
If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers ...
7 Proven Strategies to Boost Direct Bookings and Outpace OTAs in 2026
If you’ve been in hospitality for a while, you already know this: online travel agencies (OTAs) still dominate. Despite every “book direct” campaign ...
The Value of Personalization for Hotels: Are Personalized Experiences Essential for Hotel Guests?
In today’s competitive hospitality landscape, hotels must go beyond offering a comfortable stay by creating personalized guest experiences that ...
How Can You Anticipate Your Guest’s Needs? 5 Insights for Unforgettable Stays
Discover top tips for anticipating guests’ needs and ensure a stay that exceeds expectations. Improve satisfaction and loyalty in your hospitality ...
What Are Travelers Looking for in a Hotel? Insights into Modern Guest Expectations
In an era of personalized experiences, understanding what travelers seek in a hotel has never been more critical. Check key things that matter most ...
9 Hotel Survey Distribution Best Practices That Will Get You More Reviews
In this blog post, we’ll guide you through proven strategies for distributing surveys effectively and ethically, with a twist of technological savvy.
Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback From Your Guests
Are your guests leaving fewer reviews than you expect? Here are 4 ways for hoteliers to get more feedback from guests.
How to Respond to Guest Reviews: A Hotelier’s In-Depth Guide
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data.
Insights from the Customer: How Feedback Drives Quality in the Hospitality & Tourism Industry
Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries ...
Hospitality Hotspots: The Latest Middle East & North Africa Tourism Statistics [2022-2023]
The latest Middle East & North Africa (MENA) tourism statistics from top-performing countries based on the latest third-party and TrustYou data ...
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