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Your Guests Are International – Your Hotel’s Approach Should Be Too
Whether we’re talking about vacations, business travels or single-night stays, international visitors are a big faction of any hotel’s total number ...
APIs and how to use them to increase bookings
Property management, customer relationship management, revenue management, reputation management, bookings management…software. These different kinds ...
[Infographic] Online Booking Trends: Understanding Traveler Behavior
When it comes to booking a hotel, predicting traveler behavior is difficult. While research studies exist, the facts often remain a mystery to those ...
Back to Hotel Basics: Service Recovery
When a hotel services tens of thousands of guests each year, complications are bound to arise. As the old adage goes, an ounce of prevention is worth ...
How Guest Engagement Can Help Your Hotel
Have you seen the phrase guest engagement mentioned more recently? You may have seen it here, here, or even here. As with every new buzzword in ...
How Do Travelers Really Want to Read Reviews?
TrustYou consumer research identifies how sites can present travel review content to increase consumer trust and bookings
Do Travel Reviews Have An Impact on Hotel Conversion Rates and Pricing?
Anecdotally, most hoteliers will agree that reviews and online user-generated content are important for business. Quantifying this importance, ...
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