Showing 49 articles in Hospitality
Clear filters
How AI Agents in Hospitality Work Hand-in-Hand with Traditional Guest Service
In the hospitality industry, nothing beats exceptional guest service. For decades, hotels have differentiated themselves through warm welcomes, ...
The Hotelier’s 5-Step Guide to Improving Hospitality Customer Experience with AI
Although AI is already present in our daily lives, it’s being taken to new levels when it comes to improving customer experience across sectors. In ...
What is Hospitality AI? The Complete Guide to AI in the Hotel Industry
What is Hospitality AI? Hospitality AI refers to the use of artificial intelligence technologies, like machine learning, natural language processing, ...
Rethinking Quality in Tourism: TrustYou’s Georg Thanner on the Power of Reviews
Insights from the BZT Annual Conference 2025 On May 13, 2025, tourism professionals from across Bavaria came together in Garmisch-Partenkirchen for ...
Why CXPs Are Key to Unlocking Team Productivity in the Hospitality Industry
When it comes to delivering top-tier guest experiences, the importance of team productivity cannot be overstated. Employees that don’t have to deal ...
Ensuring Data Privacy and Compliance in Hospitality CX Platforms
It’s no secret that great guest experiences are paramount to a hotel’s success. Which is why understanding your customers’ needs, responding to ...
Hospitality Tech in EMEA 2025: The Year of Harmonious Blend of Technology and Personal Touch
This year, the global smart hospitality market is expected to explode, reaching an astounding valuation of $83.10 billion. This marks an era where ...
Hotel tech budgeting – 5 ways to plan your year
Toward the end of every year, hotel companies review their technology purchases to make sure they are equipped to reap the biggest rewards in the ...
What is a Customer Data Platform (CDP)? Learn How It Drives Success for Hotels
In today’s hospitality landscape, hotels face an ongoing challenge: the reliance on third-party booking platforms. While these channels help fill ...
From CRM to CDP: The Data Shift Hospitality Needs
In the hospitality industry, data is king. From guest preferences to booking patterns, understanding your guests is essential to providing ...
You already have the data.
Let's put it to work.
See what TrustYou surfaces about your properties, using your own reviews and your own comp set.