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One Inbox, Every Review: The Smarter Way Hotels Manage Guest Feedback at Scale
Hotel teams know the feeling all too well: ten browser tabs open, each one pointing at a different review or survey platform. Booking.com. Google. ...
Rethinking Quality in Tourism: TrustYou’s Georg Thanner on the Power of Reviews
Insights from the BZT Annual Conference 2025 On May 13, 2025, tourism professionals from across Bavaria came together in Garmisch-Partenkirchen for ...
A Year in Review: Reflecting on 2024
As we bid farewell to 2024, it’s time to reflect on the past year at TrustYou. Over the course of the year, TrustYou has made significant strides in ...
How Can You Anticipate Your Guest’s Needs? 5 Insights for Unforgettable Stays
Discover top tips for anticipating guests’ needs and ensure a stay that exceeds expectations. Improve satisfaction and loyalty in your hospitality ...
5 Examples of Hotel Managers Responding to Reviews Like Stars
If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers ...
Online Reputation Management for Hotels: A Guide to Boost Bookings With Reviews & TrustYou’s CXP
Your complete guide to online reputation management for hotels. Tips to improve the guest experience from pre-stay to post-stay using TrustYou’s ...
Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback From Your Guests
Are your guests leaving fewer reviews than you expect? Here are 4 ways for hoteliers to get more feedback from guests.
How to Respond to Guest Reviews: A Hotelier’s In-Depth Guide
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data.
Insights from the Customer: How Feedback Drives Quality in the Hospitality & Tourism Industry
Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries ...
5 Proven Strategies to Increase Your Hotel Review Score
Check these five strategies backed by research and best practices from other hotels for some inspiration on how to increase your hotel’s review score.
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