Showing 37 articles in Insights
Clear filters4 Ways to Handle the Funniest and Quirkiest Guest Reviews
Not sure how to handle funny or quirky guest reviews? Read this article to get 4 best ways to reply to feedback that stands out from the crowd.
How Google Hotel Reviews Impact Your Hotel
Google has been one of the top hotel review sources over the past several years, along with Booking.com. Therefore, there is always a lot of buzz ...
What Your Hotel Guests Are Saying About Breakfast
Breakfast is, once again in 2021, the most important meal of the day – and even more so during the pandemic, for that matter. TrustYou semantic ...
Using QR Codes To Increase Hotel Satisfaction Scores and Maximize Revenue
Leveraging real-time communication in the post-pandemic world is one of the best strategies that hoteliers can adopt in order to increase guest ...
First European Countries to Shake Off Lockdown: Germany and Switzerland Register Positive Trends in Hotel Recovery
For the hospitality sector, the last few months felt like a long, dark tunnel with nothing but a very pale light at the end of it – more like a ...
6 Clever Ways to Encourage More Direct Bookings
Let’s get straight to business. Direct bookings are every hotelier’s goal in terms of reservations and revenue. While distributing your hotel listing ...
Review Ratings Make a Direct Impact on Revenue
Guest Reviews > Brand Value: A Study by Expedia Group Guest ratings are more valuable than brand. Although a strong statement to make, recent ...
Restaurants Reviews – How Much Does a Restaurant’s Reputation Actually Matter?
If Maslow taught us anything is that food is one of the primary human needs, that stands at the very bottom of the pyramid. The food business has ...
The Psychology of Online Reviews
Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very simplified, ...
Feedback (n) | ˈfēd-ˌbak | : the complete definition
Customer-centric business strategies rule in today’s online economy. The underlying reason for this is because companies rely on a customer’s ...
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