Showing 88 articles in Guest Feedback
Clear filters4 Ways to Handle the Funniest and Quirkiest Guest Reviews
Not sure how to handle funny or quirky guest reviews? Read this article to get 4 best ways to reply to feedback that stands out from the crowd.
How TrustYou Hotels are “Cleaning Up” vs. Their Competition
Welcome to the last post in our 3-part series about the importance of cleanliness in hotels. Catch up on part 1 and part 2 of the series.
A Clean Sweep: Cleanliness is Negatively Impacting Hotel Scores Across the Board
In my last post, we shared data from TrustYou’s database that indicated 1 in 4 guest reviews over the past 18 months mention “cleanliness” – a huge ...
The Contactless Guest Journey – How to Inspire a Positive Reputation Every Step of the Way
When it comes to the guest experience, we have long ceased to refer to a single time and place – it’s called a journey for a reason. The overall ...
What Your Guests Are Saying About Hotel Safety
As Maslow’s famous pyramid depicts, safety is one of the most basic human needs. It comes right after physiological needs, such as food, shelter, or ...
How Google Hotel Reviews Impact Your Hotel
Google has been one of the top hotel review sources over the past several years, along with Booking.com. Therefore, there is always a lot of buzz ...
What Your Guests Are Saying About Quarantine Stays
Quarantine hotel stays, while definitely not a concept we ever envisioned until forced by circumstances to do so, have become a reality during the ...
TrustYou Top Interview: Share Guest Review Data with all Staff to Achieve Operational Efficiency
Founded in Osaka in 1973, I&F Building Corporation started its hotel business in the 1980s, when the company joined the Sunroute Hotel Chain. ...
What Your Guests Are Saying about F&B after Reopening
Waking up to a generous breakfast buffet or dining at a variety of available restaurants is one of the best parts of going on vacation. Among the ...
Burning Questions From Hoteliers Answered: All About The Guest Experience
The team at TrustYou recently hosted our 2nd live webinar to showcase our Guest Experience platform and discuss our newest and upcoming technologies. ...
You already have the data.
Let's put it to work.
See what TrustYou surfaces about your properties, using your own reviews and your own comp set.