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Smart Strategies for More Direct Bookings by Properly Marketing Your Reviews
Increasing direct bookings – every hotelier’s goal in order to save commissions from OTAs. Online travel agencies have certainly changed the travel ...
Feedback (n) | ˈfēd-ˌbak | : the complete definition
Customer-centric business strategies rule in today’s online economy. The underlying reason for this is because companies rely on a customer’s ...
“With great people in the right positions, you can achieve anything”
TrustYou Founder & CEO, Benjamin Jost, on why people are a company’s competitive advantage TrustYou’s adventure originated over 10 years ago when ...
Know Your Business – How Reputation Management Can Help Increase a Hotel’s Revenue
You know that saying that goes something like “Keep your friends close and your guests even closer”? Probably not, but when it comes to hospitality, ...
Millennials Are Choosing OTAs – How Can Reviews Influence Their Decisions?
It has become pretty clear by now that millennial travelers are here to stay. Sure, Gen Z is quickly catching up, but millennials are still leading ...
How to Achieve Organizational Change through Customer Feedback
Organizational change CAN be achieved through customer feedback, that is why hotels must look into ways to collect information from your guests. ...
Tips For Incorporating Reviews Into Your Hotel Marketing Strategy
In today’s business world, when taking into consideration the connectivity of people and the mobile-first society, it’s safe to say that guest ...
Motel One Fulfills Guest Expectations with Guest Satisfaction Surveys
Post-stay feedback surveys are one of the most effective feedback channels and are the easiest way to get direct insights about guest experiences.* ...
[Infographic]: An Analysis of Hotel Guest Conversations
Engagement is on the rise between hotel staff and guests through messaging services as conversations increasingly move digital and mobile. Recording ...
How to Use Reputation Management to Influence Hotel CapEx
Introduction to Hotel CapEx
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