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Hotel Case Study: How One Hotel Group Leveraged Guest Feedback to Increase Bookings
Three years ago, Petit Palace Hoteles, a young, modern hotel chain located in Spain, made the decision to utilize guest feedback to improve guest ...
Win Direct Bookings with Post-Stay Feedback
In our ongoing blog series, we have already discussed how hotels can drive direct bookings during the search and booking and onsite experience phases ...
The Future of Guest Feedback: Proactive vs. Predictive Experiences
In every area of business, being proactive beats being reactive. For example, if investors can follow the ebbs and flows of the stock market, they ...
TrustYou Technology Will Benefit Both Attendees and Exhibitors at HITEC 2016
The TrustYou team will be at the Hospitality Industry Technology Exposition & Conference (HITEC) in New Orleans, LA the week of June 20th – 23rd.
How to increase direct bookings with targeted review content
OTA’s significantly changed the travel industry with pricing transparency and a large selection of accommodations. Yet they pose a huge challenge to ...
Is Amazon Too Late to the Fake Review Crack Down?
Articles about how to spot a fake travel review are a dime a dozen, but in this consumer-driven, instant-access economy, the onus simply can’t be on ...
Is reputation the key to loyalty?
This weekend, I bought some new kitchen appliances and was automatically signed up by the sales person for yet another loyalty program with a ...
Customer Success: How B&B HOTELS Uses TrustYou To Gain More Reviews and Customer Feedback
Founded in 1990 by the French company Galaxie S.A., B&B HOTELS is the third largest budget hotel chain in France, with over 230 hotels in France ...
Go Ahead, Reach Out: Hotel Surveys Increase Review Scores & Volume
A hotelier once expressed resistance to me regarding post-stay guest surveys; he said it risked the hotel becoming a nuisance. Of course, he was of ...
Travel Review Innovation: From User Experience to Guest Experience
Let’s talk about innovation. Specifically innovation and travel reviews. We all know by now that travel reviews are fundamental to the travel ...
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