Showing 94 articles in Guest Reviews
Clear filtersMost Common Guest Complaints and How to Handle Them
The more prepared you & your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation.
Tapping into the Value of Guest Reviews: The Key to Effective Destination Online Reputation Management
Discover how guest reviews will help your destination attract more travelers, improve quality standards, and enhance your online reputation.
What Your Guests Are Saying About Hotel Cleanliness
Is hotel cleanliness still a primary concern for travelers after three pandemic years? Here are a few strategies to help hoteliers keep cleanliness ...
How Net Promoter Score Can Drive Growth and Loyalty for Your Hotel
In the last years, staying ahead of the competition while providing an exceptional guest experience has become increasingly difficult. Here’s how the ...
What Guest Reviews Reveal about DACH Hospitality in 2022? 5 Insights from Our Research
We analyzed more than 12 million guest reviews across Germany, Austria, and Switzerland – here’s what they tell us about DACH hospitality in 2022.
Are Reviews Part of Your Revenue Growth Strategy in the New Era of Travel?
A new era of travel calls for a revenue strategy focused on adaptability and connected data. Here’s how our partnership with IDeaS will help you ...
4 Ways Your Guest Reviews Will Bring More Bookings
We’ve selected the most recent data on how people read feedback – and put together some key actions that can help you leverage guest reviews to get ...
4 Ways to Handle the Funniest and Quirkiest Guest Reviews
Not sure how to handle funny or quirky guest reviews? Read this article to get 4 best ways to reply to feedback that stands out from the crowd.
How TrustYou Hotels are “Cleaning Up” vs. Their Competition
Welcome to the last post in our 3-part series about the importance of cleanliness in hotels. Catch up on part 1 and part 2 of the series.
A Clean Sweep: Cleanliness is Negatively Impacting Hotel Scores Across the Board
In my last post, we shared data from TrustYou’s database that indicated 1 in 4 guest reviews over the past 18 months mention “cleanliness” – a huge ...
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