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Save Time and Improve Operations with Direct Responses for Google Guest Reviews
There are two things that you need to be aware of when working in today’s hospitality business. One, your time is precious. Two, Google guest reviews ...
Why Listening To Your Guests Is The Key To Improved Operations Management
Improving the management process of internal operations is one of the most important goals of every modern hotelier. With so many tasks, ...
Review Ratings Make a Direct Impact on Revenue
Guest Reviews > Brand Value: A Study by Expedia Group Guest ratings are more valuable than brand. Although a strong statement to make, recent ...
The Power to Listen – Become Your Hotel’s Own Superhero
Hey, listen! We know the days of turning towels into capes and playing superheroes are way behind us, but don’t you just wish sometimes that you’d ...
The Psychology of Online Reviews
Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very simplified, ...
How Data Science Improves A Hotel’s Operations And Reputation With TrustYou’s Impact Scores
Your hotel’s reputation is based on a number of different features that travelers notice, experience, and then rate. As we continue to emphasize the ...
Smart Strategies for More Direct Bookings by Properly Marketing Your Reviews
Increasing direct bookings – every hotelier’s goal in order to save commissions from OTAs. Online travel agencies have certainly changed the travel ...
Feedback (n) | ˈfēd-ˌbak | : the complete definition
Customer-centric business strategies rule in today’s online economy. The underlying reason for this is because companies rely on a customer’s ...
Know Your Business – How Reputation Management Can Help Increase a Hotel’s Revenue
You know that saying that goes something like “Keep your friends close and your guests even closer”? Probably not, but when it comes to hospitality, ...
My Last Review was _____: a Guest’s Perspective
As a central point of our latest research project, we wanted to discover what type of reviews guests are leaving after their latest stay. So what did ...
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